xtend hair
How long do XTEND Hair Extensions last?
With proper care and maintenance, XTEND Hair Extensions can last over a year. Follow your hairstylist's recommendations and maintain a consistent home care routine for the best results.
Can I swim with XTEND Hair Extensions?
Yes, you can swim with our extensions. However, it’s important to apply a moisturising treatment before and after swimming, especially in chlorinated water. Chlorine can affect the colour of both natural hair and extensions, so it’s best to consult your stylist for specific care instructions.
Can I use heat styling tools on my extensions?
Absolutely! You can use heat styling tools, but we recommend keeping the temperature at 180°C or lower. Always use a heat protectant product beforehand to maintain the quality and longevity of your extensions.
Where is XTEND Hair sourced from?
Our hair is ethically sourced from Europe, featuring double-drawn strands that are thick from top to bottom, ensuring premium quality and a natural, voluminous look.
Shipping & returns
When will my order be shipped?
Orders are shipped the next business day. Once your order is packed, you will receive a dispatch notification with tracking details.
How long will it take for my order to arrive?
Standard shipping typically takes 2–6 business days. You can track your order using the tracking number provided in your dispatch email.
Can I return my order if I change my mind?
Unfortunately, we do not offer refunds for change of mind. However, we provide exchanges within 7 days of receiving your order, as long as the hair is in its original packaging with the gold ribbon intact.
What if the exchange item is of lesser value?
If you exchange for an item of lesser value, a credit will be applied to your account for future use.
How do I organize a return or exchange?
To arrange a return or exchange, please email us at info@xtendhairextensions.com.au within 7 days of receiving your order.